"Who is ever grateful for a flat tire? Tonight I am! After realizing I had no wheel wrench in my trunk & being unable to reach any of the others from Study Group who had just left, I called White Cab to see if they could provide assistance. Well if anyone could cause having car trouble be a pleasant experience, I would have to say Mel you did that. Thanks for the chat while you worked away to get me on the road again! You are a most pleasant & personable young man. Thank you for your assistance tonight & I wish you every success with your plans for the future. Have a great night & I did call dispatch to compliment & express my appreciation to you for a job well done! Hope you have a great night,"